REFUND POLICY

Last Updated: 05/02/2025

At VideoCraftHub, we want you to be fully satisfied with your purchase. If our Stock Videos Animated digital product does not meet your expectations, we offer a 14-day money-back guarantee for a risk-free experience.

1. Eligibility for Refunds

✔ Refund requests must be made within 14 days of purchase.
✔ You must provide a valid reason for dissatisfaction (e.g., technical issues or product quality).
✔ The product must not be extensively used or fully downloaded.
✔ If we cannot resolve a technical issue, a refund will be granted.

No Refunds Will Be Issued If:

✖ The request is made after 14 days.
✖ The product has been fully used, downloaded, or shared.
✖ The reason is a change of mind or personal preference.

2. How to Request a Refund

To initiate a refund, email contact@videocrafthub.site with:
Your Order ID or proof of purchase
A reason for the refund request
Screenshots or details of any issues

We will review your request and respond within 3-5 business days. If approved, refunds will be processed within 5-10 business days, depending on your payment provider.

3. Technical Support & Alternatives

If you experience technical difficulties, we recommend contacting support before requesting a refund. We will try to resolve the issue first. If unresolved, a refund will be provided.

4. Chargebacks & Disputes

Filing a chargeback instead of requesting a refund may result in:

• A ban from future purchases
• A dispute of the claim with proof of product delivery
• Further action if fraudulent behavior is detected

5. Policy Updates

We may update this policy at any time. Changes will be reflected on this page.

For questions, contact us at contact@videocrafthub.site.